Shipping policy

Last updated: [01/25/2026]

Shipment processing time

All orders are processed same business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

Orders are shipped, on average, within 24 hours from the time that the order is placed. Therefore, most of your customer's orders should be received within 3-7 business days from the time that you place your order.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping cost

All products are Free Shipping, we do not ship to warehouse areas or companies that redirect packages to other countries usually used by cyber criminals. Currently we only ship to Homes in the United States.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Rochan Shop will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible, alert us at support@rochanshop.com

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 25 days for the investigation.